Shipping & Returns
Shipping
Shipping is free on all US orders. Orders are processed within 1 to 2 business days.
- Cordless Heated Hand Massager: typically delivered in 6 to 10 days.
- Cordless Heated Shoulder Wrap: ships within 2 to 3 weeks.
You will receive a tracking link by email the moment your order ships. If your package has not arrived within 30 days, we will refund you in full.
Returns
We offer a 30-day money-back guarantee on every order, starting the day your product arrives.
To start a return, contact us through the Contact page with your order number. We will reply within one business day with simple instructions. Once your return is received, your refund is issued to your original payment method within 5 business days.
Damaged or faulty items
If your product arrives damaged or stops working within the guarantee period, contact us with a photo or short video and we will send a replacement or a full refund. You will not be asked to ship a faulty unit back at your own cost.